Terms of Service
Last updated: May 2026
1. Acceptance of Terms
By accessing or using the AssistResi platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the service.
2. Description of Service
AssistResi provides a tenant services management platform that connects property managers, tenants, and service providers. Property managers use AssistResi to offer optional subscription services to tenants at their properties.
3. Property Manager Terms
Property managers who activate the AssistResi program at their properties agree to accurately represent their property information, maintain current tenant roster data for invite purposes, and cooperate with AssistResi's service activation process. Property managers receive monthly revenue share based on active tenant subscriptions at their properties.
4. Tenant Terms
Tenants who subscribe to services through AssistResi agree to maintain accurate billing information, provide access for scheduled service delivery, and communicate cancellations or reschedules through the tenant portal. Subscriptions renew automatically unless cancelled.
5. Payment Terms
Tenant subscriptions are billed monthly via Stripe. Revenue share to property managers is calculated monthly and deposited on a net-30 schedule. AssistResi reserves the right to adjust pricing with 30 days notice.
6. Cancellation Policy
Tenants may cancel subscriptions at any time. Cancellations take effect at the end of the current billing period. Property managers may deactivate the program at their property with 30 days written notice.
7. SMS / Text Messaging Program
By providing your mobile phone number and checking the SMS opt-in box during signup, you consent to receive recurring automated text messages from AssistResi at the mobile number provided. Message types include: one-time sign-in verification codes (6-digit OTP), booking confirmations, scheduling and rescheduling updates, service-day reminders, provider arrival/ETA notifications, and account or billing alerts. Consent to receive text messages is NOT a condition of purchase or of using AssistResi. Message frequency varies based on your account activity (typically 1–10 messages per month). Message and data rates may apply per your mobile carrier plan. Supported carriers include AT&T, Verizon, T-Mobile, US Cellular, and most other major US carriers; carriers are not liable for delayed or undelivered messages. Reply HELP at any time for help, or STOP to unsubscribe. After replying STOP you will receive one final confirmation and no further messages; you may resume by texting START or by re-opting in through your account settings. If you do not opt in to SMS, AssistResi will deliver verification codes and service notifications by email instead. For SMS support, contact support@assistresi.com.
8. Limitation of Liability
AssistResi is not liable for service quality issues beyond our satisfaction guarantee, property damage claims beyond our insurance policy limits, or interruptions in service availability due to provider availability constraints.
9. Contact
For questions about these terms, contact support@assistresi.com.